Briggs Amasco Ltd is committed to continuous improvement in all aspects of its business.
At BriggsAmasco we have the following six core values.
We believe that working together to share knowledge and insights in an environment of teamwork and operational excellence will result in the best value proposition for customers and a healthy work environment for employees.
We believe that by being honest, respectful, responsible and accountable we will meet the expectations of the family.
We believe that every decision must consider the present and future effects on employees, customers and suppliers as well as the continued success of the organisation.
We believe that by continuously challenging ourselves to improve everything we do, we will provide superior value to everyone.
We believe that being humble creates an honest, open and respectful interaction between all people, internally and externally, regardless of their role.
We believe that keeping an open mind, considering alternatives, and being prepared to make timely decisions, based on knowledge, experience and sound information, is important to our success.
In order to demonstrate this commitment, in 2003 we identified the following areas where we felt we could apply measurable key performance indicators.
- Customer Satisfaction
- Employee Satisfaction (Staff and Operatives)
- Supply Chain
- Process Evaluation
Initially, these were measured against industry standards, but we now measure these against our previous years’ performance, either on a year by year basis or against three year aggregated results. In 2014 we also made changes to the questions asked and methods used, in line with adopting a continuous improvement approach towards how we measure performance.
With the growing emphasis on environmental issues, we have now expanded our report to include the following Environmental Performance Indicators (EPIs).
- Propane Gas Usage
- CO2 Emissions from Company Cars
- Electricity and Gas Consumption in kWh
The KPI (Key Performance Indicators) and EPI (Environmental Performance Indicators) reports complement each other but in view of expanding EPIs, we have decided to create two separate reports.
Both KPIs and EPIs form part of our quality system. KPIs concentrate on Employees, Customers, Suppliers, Financial, Health and Safety, and Quality. EPIs include waste, emissions from vehicles, electricity and gas usage at premises, and LPG usage on site.
Our reports are published annually.
Current EPI & KPI Reports
> 2022 EPI Report
> 2022 KPI Report