Core Values and KPIs

Briggs Amasco Ltd is committed to continuous improvement in all aspects of its busines

Core Values

At BriggsAmasco, we have the following six core values.

Sharing Knowledge

We believe that working together to share knowledge and insights in an environment of teamwork and operational excellence will result in the best value proposition for customers and a healthy work environment for employees.

Integrity

We believe that by being honest, respectful, responsible and accountable we will meet the expectations of the family.

Long-Term

We believe that every decision must consider the present and future effects on employees, customers and suppliers as well as the continued success of the organisation.

Performance

We believe that by continuously challenging ourselves to improve everything we do, we will provide superior value to everyone.

Humility

We believe that being humble creates an honest, open and respectful interaction between all people, internally and externally, regardless of their role.

Agility

We believe that keeping an open mind, considering alternatives, and being prepared to make timely decisions, based on knowledge, experience and sound information, is important to our success.

KPIs

In order to demonstrate this commitment, in 2003 we identified the following areas where we felt we could apply measurable key performance indicators.

Customer Satisfaction
Employee Satisfaction (Staff and Operatives)
Profitability
Productivity
Supply Chain
Safety
Process Evaluation

Initially, these were measured against industry standards, but we now measure these against our previous years’ performance, either on a year by year basis or against three year aggregated results. Since 2014, to ensure we maintain our continuous improvement strategy, we have annually reviewed the questions asked and/or methods used and made changes when we felt it was required. Each KPI now has objectives & targets, procedure, results, responsibilities, and future actions/ improvements.

With the growing emphasis on environmental issues, we have now expanded our report in 2016 to include the following Environmental Performance Indicators (EPIs).

Propane Gas Usage
CO2 Emissions from Company Cars
Electricity and Gas Consumption in kWh

In 2022 we decided to have two separate reports: KPI (Key Performance Indicators) and EPI (Environmental Performance Indicators) in line with our increasing commitment to measuring and reducing our environmental impact. In 2024, our EPI report was incorporated into our larger Sustainability Report.

Both KPIs and EPIs form part of our quality system. KPIs concentrate on Employees, Customers, Suppliers, Financial, Health and Safety, and Quality. EPIs include waste, emissions from vehicles, electricity and gas usage at premises, and LPG usage on site.

Our reports are published annually.